Frequently Asked Questions
What is Duo two-factor authentication?
Two-factor authentication (2FA) is process that requires something you have (e.g. mobile phone, smart phone, landline, or security fob) in addition to something you know (your Alma password) to access network applications and services. Duo Security is our two-factor authentication service provider.
Why is Alma College implementing two-factor authentication?
Passwords may be stolen and used without your knowledge. Two-factor authentication provides an additional layer of security. It prevents unauthorized account access by using your phone or other device to confirm your identity when logging into campus applications and systems.
Who is impacted by the change?
All Alma College employees are required to enroll in Duo to access Alma College network systems and services. Students not employed by the college may use the service on an opt-in basis.
How does it work?
After registering one or more devices, Duo will notify you when your credentials are used to log into a network service or application protected by two-factor authentication. The Duo service will allow you to either accept or decline the login. If your password has been compromised and is used to access a protected system, you will receive an alert on your registered device. By rejecting the log in, you deny system access.
Where can I access an enrollment guide?
Duo provides an enrollment guide with step by step instructions along with a video overview here.
How do I get setup for two factor authentication and manage my Duo settings?Device registrations and Duo preferences may be managed here. This link is also available on the inside.alma.edu portal on the sidebar under “Technology/Duo Device Management”.
What type of devices and authentication methods are supported by Duo?
- Desk phone - Phone callback
- Smart phone – Duo Push App, Phone Callback, SMS Passcode, or Duo Mobile Passcode
- Mobile phone – Phone callback and SMS Passcode
- Hardware Token – Passcode
- Security code – Passcode
Why doesn’t my email client logon succeed?Duo only works with email clients that support “Modern Authentication”. Older versions of Outlook or Apple Mail, and current versions of Mozilla’s Thunderbird will not work.
Which iOS versions does Duo Mobile support?
The minimum supported operating system version for Duo Mobile 3.29 and above is iOS 11.
What if I get an authentication message and I’m not trying to log in?
Deny the access request and report the incident to the Alma College help desk at 989-463-7303.
Which systems and applications are protected by 2FA?
- Virtual Private Networking (VPN)
Single Sign On Applications
- Inside Alma Portal Moodle Alma web (authenticated access)
- Etrieve Tableau Slate
- Helpdesk Sidewalk Hero Clio
Colleague Colleague Self Service
How do I register additional devices with Duo?
Use Duo’s self-service portal to register additional devices, manage existing devices, or change your default device.
How do I access Duo’s self-service portal?
If I leave my phone at home, how do I authenticate?
Can I register more than one device with Duo?
Will my mobile phone company charge me for Duo communications?
Will the College reimburse me for charges related to Duo use?
Can I use my smart phone to authenticate even if it does not have cell or Wi-Fi data access?
What if my phone is lost or stolen?
What if my phone number changes?
How do I report a locked Duo account?
What do I need to know to access College network services while traveling?
Is Duo going to challenge my login every time I authenticate?
How can I receive a Duo fob?