Human Resources

Information Technology Services (ITS)-Technical Support Specialist

FLSA EMPLOYMENT CATEGORY: Salaried; Exempt; Administrative; 12 months

DEPARTMENT: ITS

SUMMARY:

The Technical Support Specialist provides installation, configuration, maintenance, and support for computers, printers, telephones, mobile devices, and related software.

ESSENTIAL FUNCTIONS: 

1. Responsible for campus support service delivery and ITS customer service outcomes.
2. Provide installation, configuration, maintenance, and support for classroom
technology, endpoint devices(e.g. computers, printers, telephones), and related
software.
3. Provide installation, configuration, maintenance, and support for campus audio visual and presentation technology.
4. Monitor IT Service Management System requests resolving issues in a timely manner.
5. Assist with developing documentation and providing customer training.
6. Maintain complete and up-to-date equipment service and inventory records.
7. Maintain up-to-date information technology knowledge and skills.
8. Actively participate in developing device management standards.
9. Assist with support of student devices.
10. On occasion, must work after hours, including evenings, holidays, and weekends.
11. Performs duties as assigned by Assistant Director, Instructional Technology and Support.

REQUIRED QUALIFICATIONS:

Associates in IT Support or related degree, or equivalent certifications
with two years of relevant experience; Demonstrated ability to diagnose and resolve technical problems; Knowledge of Windows, OSX, iOS, and Android operating systems; Experience with common desktop software including Word Processing, Spreadsheet, Data Base, Presentation, and Email; Experience with wired and wireless networks; Professional oral and written communication skills; Excellent customer service skills.

PREFERRED QUALIFICATIONS:

Bachelor’s in IT Support or related degree; Enterprise technical support
experience; Familiarity with ITIL support principles; JAMF or similar desktop management experience; Microsoft Group Policy/Active Directory experience; Proficiency in Powershell, and Applescript; Certifications.

PHYSICAL REQUIREMENTS:

Regular lifting of up to 35 lbs. and carrying equipment between various
campus locations.

SUPERVISION RECEIVED/SUPERVISON EXERCISED:

Reports to the Assistant Director, Instructional Technology and Support Services. Supervises student employees.

Please send a letter of application, resume, Alma College application and contact information for three references to Kyle Warner, Chief Information Officer, at careers@alma.edu. For an Alma College application, please go to: https://www.alma.edu/live/files/3085-application-for-employment

Alma College is a selective, baccalaureate liberal arts college committed to academic excellence and the development of responsible leaders. Alma’s undergraduate and graduate students thrive on challenging academic programs in a supportive, small-college environment emphasizing active, collaborative learning and close student-faculty interaction. Alma is a private Phi Beta Kappa institution located in the center of Michigan’s lower peninsula.

Alma College is an Equal Opportunity Employer and is committed to recruiting and retaining a diverse faculty, staff and student body.

Alma College recognizes that we are all transformed when we celebrate and value the varied identities backgrounds, experiences, and perspectives in our campus community. We are committed to recognizing and removing barriers to success and providing equitable access to opportunities through education and advocacy. In our increasingly diverse campus and world, we pledge to create a climate where everyone is safe and free to grow intellectually, spiritually, and emotionally. For more information about the College, visit www.alma.edu.

Story published on November 14, 2022