Human Resources

Information Technology Services (ITS) – Technical Support Specialist

Position Summary – The Technical Support Specialist provides installation, configuration, maintenance, and support for computers, printers, telephones, mobile devices, and related software

Supervision Received/Supervision Exercised - Reports to the Assistant Director, Instructional Technology and Support Services.

Essential Functions

  1. Provides installation, configuration, maintenance, and support for computers, printers, telephones, mobile devices, and related software
  2. Provide installation, configuration, maintenance, and support for campus audio visual and computer presentation equipment.
  3. Works independently or collaboratively as required to diagnose and repair all types of hardware, operating systems, software, and device data communication issues
  4. Monitors IT Service Management System requests and resolves issues in a timely manner
  5. Assists in developing documentation and providing customer training
  6. Maintains complete and up-to-date equipment service and inventory records
  7. Maintains up-to-date information technology knowledge and skills
  8. Actively participates in developing device management standards
  9. Assists help desk with support of student devices
  10. On occasion, must work after hours, including evenings, holidays, and weekends
  11. Performs work related duties as assigned by Assistant Director, Instructional Technology and Support Services

Required Qualifications – Associates Degree in IT Support or related degree, or equivalent certifications with two years of relevant experience; Demonstrated ability to diagnose and resolve technical problems; Knowledge of Windows, OSX, iOS, and Android operating systems; Experience with common desktop software including Word Processing, Spreadsheet, Data Base, Presentation, and Email; Experience with wired and wireless data communications; Professional oral and written communication skills.

Preferred Qualifications – Bachelor’s Degree in IT Support or related degree; Enterprise technical support experience; Familiarity with ITIL support principles; JAMF or similar desktop management experience; Microsoft Group Policy/Active Directory experience; Proficiency in Powershell, Applescript, VBScript, and Bash scripting; Certifications.

Physical Requirements – Regular lifting of up to 35 lbs. and carrying equipment between various campus locations.

Application Process - Interested candidates must submit an Alma College application, letter of interest, current resume, and three professional references to Andrew Bare, Assistant Director, Instructional Technology and Support Staff Services at bare@alma.edu.

Review of applications will begin April 26 and continue until the position is filled.

For an Alma College application, please go to: https://www.alma.edu/live/files/897-employment application.

Alma College is a selective, baccalaureate liberal arts college committed to academic excellence and development of responsible leaders. Alma’s undergraduates thrive on challenging academic programs in a supportive, small-college environment emphasizing active, collaborative learning and close student-faculty interaction. Alma is a private Phi Beta Kappa institution located in the center of Michigan’s Lower Peninsula.

Alma College is an Equal Opportunity Employer and is committed to recruiting and retaining a diverse faculty, staff and student body.

Story published on April 12, 2019