FAQs
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Q: Are wireless network services available on campus?
A: Yes. Wireless service is available in all campus facilities.
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Q: What happens if my student’s computer is having issues?
A: The Alma College IT Help Desk (989-463-7303) is available between the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday to answer your student’s questions. The IT Help Desk can provide basic repair services (software-based issues only); however, we are unable to provide “advanced” repair services such as hardware repair because of manufacturer warranties.
A resident computer consultant (RCC) also is assigned to each residence hall to assist students with their computer issues.
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Q: Does my student need antivirus software on his/her computer or does Alma College install its own antivirus software?
A: The Alma College Network supports 85+ antivirus applications, including Norton AntiVirus, AVG Free, McAfee, etc. You may purchase your own antivirus software, install a free antivirus application or use Sophos AntiVirus, provided to students by the college for free.
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Q: Does Alma College have discounted software that my student can purchase?
A: Alma College does not sell software directly but does provide educational discounts through Computer Discount Warehouse.
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Q: When and how does my student register for a parking permit?
A: Student parking registration begins the first week of April for the following school year. Incoming student registration begins the first week of July. Information regarding parking permits, parking policies and the parking lot map is available on this site.
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Q: What steps has the College taken to ensure a safe campus?
A: A number of measures are in place. High-tech student ID cards restrict access to residence halls except to students living there or authorized personnel. Security officers patrol the campus during night hours. Blue light safety phones are located at strategic campus locations. Education programs include campus crime prevention, sexual assault awareness and the dangers of alcohol and drug abuse. The Counseling Center works with various other units to educate groups on campus on sexual assault and violence.
Alma College contracts with STT, a private security company, to provide 24-hour campus security. The security office is located in the Reid-Knox Administration Building; phone (989) 463-7777. The college and STT also work closely with the Alma Police Department, which has an officer assigned for campus coverage.
In addition to overseeing campus safety, STT officers open and close buildings, check alarms, respond to calls, enforce parking rules, oversee lost and found items on campus, and conduct weekend party patrols. All STT officers are AER and CPR certified.
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Q: How do students get involved with Chapel?
A: Students are always welcome to attend Chapel-sponsored events by simply showing up! An overview of Chapel events is available on the Chapel website and specific events are posted on the Alma College events calendar. Students may also contact the college’s chaplain, Alissa Davis, at any time for more information. Students who wish to receive a weekly e-mail about Chapel activities may ask the chaplain to be added to the mailing list or e-mail almachapel@gmail.com. In addition, students are invited to join the “Alma College Chapel” Facebook group.
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Q: Does Alma College send news about student accomplishments to hometown newspapers?
A. Yes, the Communication and Marketing Office provides the Dean’s List and Graduation List to newspapers and also distributes select hometown news stories on awards and campus activity. If you have a question regarding a specific news item, contact the Communication and Marketing Office at (989) 463-7327 or rathtj@alma.edu (Attention: Tim Rath).
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Q: When should my student start using the college’s career services?
A: The answer is simple: as soon as possible. It is a great idea for even first-year students to start making regular appointments with the staff in the Center for Student Opportunity. It is very helpful to develop their résumé early and look for missing links that they can fill in during their next four years at Alma. It is also very beneficial for students to talk about a four-year plan and think how to bridge the gap between academics and their career.
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Q: How can I find my student’s mailbox number?
A: Use the form below:
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Q: How can I get information related to my son’s or daughter’s student account with Alma College?
A: Federal regulations require that student account information be kept confidential unless the student has given authorization to another individual to access the information. Students would need to the provide people to whom they wish to grant access their Personal Identification Number (PIN) and answer to the selected security question for the Alma College student web portal.
