How Can We Help You?

The HelpDesk is your go-to source for all of your technology questions. If you can’t find an answer here, then contact us at (989) 463-7303 or via email.

In order to use any of these HelpDesk services, you may have to login to your InsideAlma account.

Submit a ticket

If you’re having a problem with your computer, email, portal access, network access, gaming device, tablet or smartphone, submit a ticket to enter the queue for service.

Check on the status of a ticket you’ve already submitted

View support tickets you’ve already submitted or create new replies to messages you’ve received regarding your service request.

Search the KnowledgeBase

Search support articles and find answers to frequently asked questions, including how to register a device on the campus network.

Get training

Free to Alma College students and employees, Lynda.com is an online resource offering thousands of video courses in software, creative and business skills

View technology news

Find out about malware, bugs, phishing scams and other issues that may be affecting your computer or network access.

Downloads

View our library of downloads for necessary manuals, software, etc.